hbaji Responsible Gaming — Your safety is our priority
hbaji believes that gaming should always be for fun. With our safety tools, limit-setting features and 24/7 support, you can always stay in control.
What is responsible gaming and why does it matter?
Online gaming is an entertainment activity that, when managed properly, can bring you enjoyment and excitement. However, as with any form of entertainment, maintaining control is very important. At hbaji we firmly believe in the principle of responsible gaming and place the highest importance on the mental and financial wellbeing of every one of our users.
Responsible gaming means enjoying gaming while setting your own budget and time limits. It should never become a way to harm your daily life, family, work or financial security. At hbaji we want to ensure that every game on our platform is played with full awareness, for the purpose of enjoyment and in a safe manner.
Like millions of people in Bangladesh, if you take part in online gaming, this page is an important resource for you. Here we will discuss how you can ensure responsible gaming, what signs you should watch out for and how hbaji can support you.
Our Core Principles
The six core pillars of responsible gaming at hbaji that guide every decision we make.
Age Verification
hbaji is only for those aged 21 and above. Age is verified when an account is created and access for minors is completely prevented.
Setting Deposit Limits
You can set your own daily, weekly or monthly deposit limits. If you reach that limit, the system will automatically stop you.
Time-Out
If you feel you need a break, you can take a Time-Out for anywhere from 24 hours up to a maximum of 6 weeks. During this time, no bets will be accepted on your account.
Self-Exclusion
Choose self-exclusion for a long-term break. When activated, your account will be completely locked for a set period — no exceptions.
Setting a Loss Limit
Set a maximum limit on how much you can lose within a given period. When that amount is reached, the session will end automatically.
24/7 Support
Our Bengali-language live chat support team is always ready to help with any issue. Never hesitate to talk to us about gaming problems — we do not judge.
Warning Signs
Ask yourself the questions below. If the answer to one or more is "yes", contact us now — it is better not to wait.
Important
Gaming problems can happen to anyone. There is no shame in it. Asking for help is the most courageous step you can take.
- Are you spending more than your set budget and feeling regret afterwards?
- Are you placing more bets to try to recover money you have lost?
- Are you hiding your gaming activity from family or friends?
- Are you spending more time gaming while neglecting work or family responsibilities?
- Do you feel mental discomfort or anxiety when you are unable to game?
- Are you relying on winnings from gaming to cover everyday expenses?
- Do you repeatedly resolve to take a break from gaming but find you cannot?
Your Control Tools
hbaji gives you complete control over your gaming experience. The tools below can be activated at any time from your account settings.
Deposit Limit
Set a limit on how much you can deposit each day, each week or each month. Reducing a limit takes effect immediately, but increasing one requires a 24-hour wait. The minimum deposit is ৳300.
Session Time Limit
Set a limit on how long you play in one session. When the set time is up, a reminder will appear and you can choose your next step yourself.
Time-Out (Break)
Take a temporary break from 24 hours up to 6 weeks. Promotional communications will also be paused during a Time-Out. The account cannot be reactivated until the break period has ended.
Self-Exclusion
Close your account temporarily for 6 months or permanently. Once self-exclusion is activated, the account cannot be reopened before the set period ends — even if you request it directly.
How do you activate these tools?
Log in to your hbaji account and go to account settings. There you will find all of the above tools under the "Responsible Gaming" section. For any questions, contact our 24/7 Bengali live chat support — they will assist you with complete confidentiality.
Remember: activating a deposit limit or self-exclusion is not a sign of weakness — it is proof of your good judgment and sense of responsibility. These tools are always available free of charge to help ensure responsible gaming.
Protection of Minors
hbaji is only for those aged 21 and above. We are committed to keeping minors away from gaming.
If anyone under 18 lives in your home, make sure they cannot access your device or account. Keep your password, device lock and payment information secure.
- Use a strong password for your account
- Do not enter your login details in front of others
- It is safer not to save your password in the browser
- Use parental control software on your device
- Log out after every session
To create an account at hbaji you must be at least 21 years old. A national ID card or passport may be required as proof of age during account verification.
For players aged 21 and over onlyNeed Help? We are here
Never hesitate to talk to us about gaming problems. Our team is by your side.
24/7 Bengali Live Chat
Talk to us directly from any page on the site. Our trained support team will listen to your concerns entirely in Bengali and provide the best solution — day or night, at any time.
Contact by Email
If you prefer to write in detail with privacy, email us at [email protected] — we respond promptly and your information is kept completely confidential.
Important Information
If you or someone you know is affected by gaming addiction, the hbaji support team can guide you toward the resources you need. We place your wellbeing above everything else. Talk to us today to ensure responsible gaming.
Questions About Responsible Gaming
Find answers to the most common questions here.
Play safely, play for fun
Enjoy your favorite games at hbaji — completely safely and responsibly. Visit our FAQ for more information or log in directly to activate your safety tools.