hbaji Terms and Conditions

01 General Information and Introduction

These terms and conditions ("Terms") apply to the hbaji platform and all its associated services. hbaji is an online gaming platform that provides live casino, sports betting, slot games, fishing games, and various other entertainment gaming experiences for users in Bangladesh.

By accessing this platform, creating an account, or using any service, you confirm that you have fully read, understood, and agreed to these terms. If you do not agree with any part of these terms, please refrain from using this platform.

hbaji is committed to treating its users with transparency and fairness at all times. We are dedicated to ensuring a safe, secure, and responsible gaming environment.

02 Account Registration and Eligibility

Every individual wishing to create an account on hbaji must meet the following eligibility requirements:

• You must be at least 21 years of age.
• You must open the account in your own name and on your own behalf.
• All information provided at the time of registration must be truthful, accurate, and complete.
• Each person may operate only one account.
• If any account information changes, hbaji must be notified immediately.

Account Security

It is your responsibility to keep your account login details (username and password) completely confidential. You are fully responsible for all activities carried out through your account. If you suspect any unauthorised access or security breach, please notify our support team immediately.

03 Age Verification and Identity Confirmation

hbaji strictly prohibits providing gaming services to anyone under the age of 21. We reserve the right to verify a user's identity and age at any time. The following documents may be requested for verification:

• National Identity Card (NID)
• Passport
• Birth Registration Certificate
• Driving Licence

Withdrawals may be temporarily suspended until the identity verification process is complete. hbaji reserves the right to close an account and freeze the balance if any inconsistency is found in the information provided.

KYC (Know Your Customer) Policy

hbaji follows a strict KYC policy to ensure financial security and prevent money laundering. Additional verification may be required for large withdrawal amounts.

04 Deposit and Withdrawal Policy

Deposit

Funds can be deposited on the hbaji platform using the following payment methods: bKash, Nagad, Rocket, and bank transfer. The minimum deposit amount is ৳300. Deposited funds are generally credited to the account instantly.

Withdrawal

The minimum withdrawal amount is ৳800. Successful withdrawals are generally completed within 5–30 minutes. Withdrawal requests are processed through the same payment method used for the deposit.

• Only use payment methods registered in your own name.
• Depositing or withdrawing funds through a third party is strictly prohibited.
• Funds linked to a bonus cannot be withdrawn until the wagering requirements have been met.
• If there is a delay due to a technical issue, please contact the support team.

05 Bonus and Promotion Terms

Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳5,000. To claim this bonus, a 25x wagering requirement must be met. This means the bonus funds become withdrawable only after placing bets totalling 25 times the bonus amount.

General Bonus Policy

• A person may claim a specific bonus offer only once.
• All account information must be complete and verified in order to receive a bonus.
• If a withdrawal is requested before the wagering requirements are met, the bonus funds will be forfeited.
• Using bonus funds to transfer to another account is prohibited.
• hbaji reserves the right to modify or cancel any promotional offer at any time.
• If evidence of bonus abuse is found, the account may be suspended.

VIP Program

The hbaji VIP programme has four tiers: Bronze (maximum weekly cashback 0.3%), Silver (maximum 0.6%), Gold (maximum 0.9%), and Platinum (maximum 1.2%). There is an opportunity to advance to a higher tier through regular activity.

06 Gaming Rules

All games operated on the hbaji platform are conducted through a fair and transparent process. Game outcomes are completely impartial and free from any external influence.

Betting Limits

Each game has its own minimum and maximum betting limits, which are clearly stated in the game interface. Users may not place bets outside the defined limits.

Game Errors and Technical Issues

• hbaji reserves the right to void any unintentional winnings resulting from a technical error.
• If a connection is lost during a game, the game state will be saved and the game can be resumed upon reconnection.
• In the event of any dispute regarding a game outcome, the game log and server records will be considered the final evidence.

Sports Betting

Odds offered in the sports betting section are subject to change and may be updated before or during an event. If a match is cancelled or postponed, the funds for the relevant bet will be returned in accordance with the applicable rules.

07 Prohibited Activities

The following activities are strictly prohibited on the hbaji platform, and any violation will result in permanent account closure:

• Operating multiple accounts or managing an account on behalf of someone else.
• Abusing the bonus system or claiming bonuses using multiple accounts.
• Creating an account using false or forged identity documents.
• Using software, bots, or automated systems to operate games.
• Attempting to hack the platform's systems or gain unauthorised access.
• Money laundering or any other illegal financial activity.
• Harassing, threatening, or behaving inappropriately towards other users.
• Intentionally exploiting platform errors or vulnerabilities for personal gain.

08 Privacy and Data Protection

hbaji places the highest importance on protecting your personal information. Our platform uses SSL encryption technology to keep all data secure.

Data Collection and Use

• Personal information provided at registration is used solely for the purpose of delivering services.
• Your information is not sold or rented to third parties.
• Information may be disclosed to authorities where there is a legal obligation to do so.
• The option to opt out of marketing communications is always available.

For more details, please visit our Privacy Policy page.

09 Responsible Gaming

hbaji takes responsible gaming very seriously. We believe that gaming is a form of entertainment and should never be a cause of financial or psychological harm.

Self-Imposed Limits

Users can set the following limits on their account:

• Daily, weekly, or monthly deposit limits
• Daily betting limit
• Session time limit
• Temporary or permanent self-exclusion

If you feel that gaming is having a negative impact on your life, please contact our support team or visit our Responsible Gaming page.

10 Account Suspension and Closure

Closure at the User's Request

Any user may request to close their account at any time. Eligible funds in the account at the time of the request (free from bonus wagering requirements) will be returned via the relevant payment method.

Closure at hbaji's Initiative

hbaji reserves the right to suspend or close an account in the following circumstances:

• If any clause of these terms is violated.
• If evidence of fraudulent or suspicious activity is found.
• Providing false information or failing identity verification.
• Suspicion of money laundering or other illegal activities.
• If the account remains inactive for an extended period.

11 Dispute Resolution

If you have any dispute or complaint, please first contact our support team via 24/7 live chat or email. We will make every effort to resolve the issue as quickly and fairly as possible.

Complaints Process

• An investigation will begin as soon as possible after a complaint is received.
• Complex matters may require more time to investigate.
• During the investigation, game logs, transaction history, and server data will be reviewed.
• The final decision will be communicated via email.

If you are not satisfied with hbaji's decision, you have the option for independent mediation. In matters of dispute resolution, hbaji's server logs and records will be considered as final evidence.

12 Changes to Terms & Conditions and Contact

hbaji reserves the right to change, amend, or update these terms and conditions at any time. For significant changes, prior notice will be sent to the registered email address.

If you continue to use the platform after changes to the terms and conditions, it will be assumed that you have agreed to the new terms. Therefore, it is recommended that you check this page regularly.

Limitation of Liability

hbaji is not responsible for any indirect, incidental, or special damages. If any loss occurs due to platform unavailability or technical issues, hbaji's liability is limited.