hbaji Privacy Policy
Protecting your personal information is our highest priority. This policy describes how hbaji collects, uses, and keeps your information safe.
Introduction and Scope
hbaji ("we", "us", or "platform") is a trusted online gaming platform in Bangladesh. This Privacy Policy ("Policy") describes in detail our practices and procedures regarding the collection, storage, use, disclosure, and protection of your ("user", "you") personal information.
When you use the hbaji website, mobile application, or any other digital service, you agree to all the terms of this Privacy Policy. Please read this policy carefully before using our services.
We may update this Privacy Policy from time to time. For any significant changes, we will notify you by email or through the platform. Continued use of the platform after an update will be considered your acceptance of the revised policy.
What Information We Collect
hbaji collects various types of information that help us provide, improve, and secure our services. This information falls into two main categories:
2.1 Information You Provide Directly
Information you provide directly when registering or using the platform:
- Full name (in Bengali and English)
- Date of birth (for age verification — minimum 21 years)
- Mobile number (for bKash, Nagad, or Rocket verification)
- Email address
- Bank account or Mobile Financial Service (MFS) details for transactions
- National ID (NID) or passport number (for KYC verification)
- Address and residency information
2.2 Automatically Collected Information
When you use our platform, certain information is collected automatically:
- IP address and device identifier information
- Browser type, operating system, and device model
- Session duration and page visit data
- Login and logout times (Bangladesh Standard Time BST, UTC+6)
- Gaming activity and betting history
- Information collected through cookies and similar tracking technologies
2.3 Transaction-Related Information
When processing deposits and withdrawals, we store the transaction amount, method (bKash, Nagad, Rocket, or bank transfer), date and time, and transaction reference number.
How Your Information Is Used
hbaji uses the information collected about you only for the following legitimate purposes:
3.1 Service Delivery and Operations
- Registering and managing your account
- Providing gaming services, sports betting, live casino, and slot games
- Processing deposits and withdrawals
- Managing customer support (24/7 live chat and email)
- Managing bonuses and promotional offers
3.2 Security and Compliance
- Completing KYC (Know Your Customer) verification
- Preventing fraud, money laundering, and other illegal activities
- Ensuring age verification (minimum 21 years)
- Enforcing responsible gaming policies
- Maintaining compliance with applicable laws and regulations
3.3 Platform Improvement
- Analyzing and improving the user experience
- Resolving technical issues and improving security
- Developing new games and services
- Monitoring system performance
3.4 Communications
With your consent, we may notify you about promotional messages, bonus offers, and platform updates. You can opt out of these communications at any time.
Information Security Measures
hbaji follows industry best practices to ensure the highest level of security for your personal information.
4.1 Technical Security
- All data transmission secured by 256-bit SSL (Secure Socket Layer) encryption
- All sensitive information (passwords, financial data) stored in encrypted form
- Regular security audits and vulnerability testing
- Firewall and intrusion detection systems
- Two-Factor Authentication available
4.2 Organizational Security
- Only authorized personnel can access sensitive information
- Data protection training is mandatory for all staff
- Immediate response plan in the event of a data breach
- Regular data backup and recovery testing
4.3 Data Retention Period
We retain your personal information for as long as your account is active or as needed to provide services. After an account is closed, information required to meet legal obligations may be retained for a specified period.
Disclosure of Information to Third Parties
hbaji does not sell or rent your personal information. However, in the following limited circumstances, certain information may be shared with third parties:
5.1 Service Provider Partners
Payment processors (bKash, Nagad, Rocket, bank transfer), technology infrastructure providers, and game software providers work on our behalf. These partners receive only the information necessary to provide their services and are required to maintain privacy standards consistent with this Privacy Policy.
5.2 Legal Obligations
We may disclose information in response to a court order, a legitimate request from a government authority, or as required by applicable law. Where legally permitted, we will attempt to notify you of any such disclosure.
5.3 Fraud Prevention
Information may be shared with relevant authorities or organizations for the purpose of detecting and preventing fraud, money laundering, or other illegal activities.
5.4 Business Transfers
In the event of a merger, acquisition, or asset transfer involving hbaji's business operations, your information may be transferred to the successor entity. We will notify you in advance in such cases.
Cookies and Tracking Technologies
hbaji uses cookies and similar tracking technologies to ensure the proper functioning of the platform and to improve your experience.
6.1 Types of Cookies
- Essential Cookies: Ensure the basic functioning of the platform (login sessions, security) — the service is not possible without these.
- Functional Cookies: Remember your preferences (language, display settings).
- Analytical Cookies: Collect platform usage statistics to help identify opportunities for improvement.
6.2 Cookie Controls
You can control or reject cookies through your browser settings. Please note that rejecting essential cookies may prevent some important platform functions from working properly.
Your Information Rights and Controls
You have the following rights over your personal information:
7.1 Right of Access
You may request a copy of the personal information we hold about you at any time. Upon receiving your request, we will provide it within a reasonable time.
7.2 Right to Correction
If any of your information is incorrect or incomplete, you can have it corrected or updated. This can be done through your account settings or by contacting our support team.
7.3 Right to Request Deletion
In certain circumstances, you may request that your personal information be deleted. However, we may be required to retain information necessary to fulfill legal obligations or protect legitimate interests.
7.4 Opting Out of Marketing Communications
To withdraw your consent to receive promotional messages, you can email [email protected] at any time or let us know via live chat.
7.5 Filing a Complaint
If you have any concerns or complaints about how your personal information is processed, please contact our data protection team. We will review your complaint with due seriousness.
Protection of Minors
hbaji strictly provides services only to individuals aged 21 years or older. We do not knowingly collect personal information from any minor.
Every user's age is verified at the time of registration. If we become aware that a minor's information has been collected, we will immediately delete that information and close the associated account.
International Data Transfers
In some cases, your personal information may be stored or processed outside Bangladesh, particularly when our servers or service provider partners are located in another country.
For such transfers, we ensure that:
- The destination country provides adequate data protection measures
- The relevant third party adheres to equivalent privacy standards
- Transfers are limited to legitimate purposes and to the minimum information necessary
- All transmissions are secured through SSL encryption
Policy Changes and Updates
hbaji periodically reviews and updates this Privacy Policy. Our notification process based on the nature of the change is as follows:
10.1 Significant Changes
If there is any significant change to your rights or our core data practices, we will notify you by email or platform notification at least 30 days before the effective date.
10.2 Minor Changes
For language clarifications or minor changes, the updated policy will be published on this page and the "Last Updated" date will be changed.
Continued use of the platform after an update will be considered your acceptance of the revised Privacy Policy. If you do not agree with the changes, you have the right to request that your account be closed.
Privacy Contact
If you have any questions, concerns, or complaints about this privacy policy, please contact our data protection team. We are available to respond 24 hours a day, 7 days a week, in accordance with Bangladesh Standard Time (BST, UTC+6).